Front Desk Associate

Part-Time
Hotel Indigo Tuscaloosa Downtown

111 Greensboro Avenue

Tuscaloosa, AL 35401

Telephone (205) 469-1660

91 Room Hotel
Managed By Aperture Hotels

Hotel Indigo Tuscaloosa Downtown
Tuscaloosa, AL

Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent. 

We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success:

  • Be Transparent and Accountable
  • Be Actively Curious
  • Embrace Growth
  • Create Value for Stakeholders
  • Commit and Care

Summary

Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Essential Functions

  • Provide a welcoming environment at all times
  • Courteous phone etiquette  
  • Computer literacy
  • Ability to effectively communicate with guests in a professional manner
  • An energetic and outgoing personality
  • Handle cash and credit cards accurately
  • Demonstrate teamwork
  • Protect guest information and ensure privacy
  • Attempt to resolve complaints immediately and take ownership of situations
  • Complete all Brand and Company Training in a timely manner
  • Strive to achieve 100% guest satisfaction

Education, Experience, Other Requirements

Required

  • Flexibility to work in shifts and report for scheduled shifts
  • Ability to work with little or no supervision while meeting high-performance standards
  • Excellent organization skills
  • Ability to follow instructions
  • High School Diploma or GED

Preferred

  • AA or Bachelors Degree
  • Work experience in Customer Service in the Hospitality Field
  • Experience with hotel operation systems

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit www.eeoc.gov.

Hotel Indigo Tuscaloosa Downtown

91 Room Hotel

Travel Like An Explorer, Stay Like A Local

Experience the true spirit of Tuscaloosa at Hotel Indigo® Tuscaloosa Downtown, the city’s first waterfront hotel overlooking the Black Warrior River. Admire river views from our rooftop bar, or grab one of our bikes on loan and head to the Tuscaloosa Riverwalk to watch paddleboats and kayaks ride the current. Less than a mile away from the University of Alabama, we offer the perfect place to stay for the electric excitement of football games and graduations. You’ll find a myriad of unique shops and restaurants downtown, and you can see both local and nationally touring acts at Tuscaloosa Amphitheater, the largest outdoor music venue in West Alabama. Inside the hotel, locally inspired murals fill the walls — we also host a gallery expansion from the Kentuck Art Gallery just across the river — and our restaurant and bar feature authentic Southern food and drinks. Even your room will reflect the neighborhood’s tradition of culture, education and industry through modern décor and rustic furnishings that are distinctly Alabamian.